No Return Policy

At Nightglowe, all sales are considered final once a purchase has been completed and the order has been processed for shipment.

Due to the nature of our fulfillment process, we do not accept returns, exchanges, or refunds after an order has been shipped.

Please review your order carefully before completing your purchase to ensure all details are correct.

Nightglowe does not accept returns for:

• Buyer’s remorse

• Incorrect orders placed by the customer

• Shipping delays

• Packages marked as delivered by the carrier

• Customs delays or import processing

• Installation-related issues or product misuse

Installation Responsibility

Nightglowe automotive lighting products must be installed according to proper automotive electrical standards.

Nightglowe is not responsible for damage resulting from improper installation, incorrect wiring, modification of components, or environmental exposure after installation.

Examples include but are not limited to:

• Incorrect power or ground connections

• Improper wiring to vehicle electrical systems

• Damage caused during installation or removal

• Failure to properly secure lighting strips

• Water damage due to improper sealing

• Vehicle electrical incompatibility

Products damaged due to installation error, misuse, or external conditions are not eligible for refunds or replacements.

If troubleshooting assistance is requested, customers may be required to provide clear photos or videos showing the installation, wiring connections, controller module, and affected lighting strips.

If sufficient installation evidence cannot be provided, Nightglowe may be unable to determine product fault and support may be limited.

Damages and Issues

We strive to ensure every order arrives in perfect condition.

If your item arrives defective, damaged during transit, or incorrect, please contact us within 7 days of delivery at:

📧 info@nightglowe.com

Please include:

• Your order number

• Clear photos of the item

• Photos of the packaging

• Photos or video clearly showing the issue

Once the issue is verified, we may issue a replacement item at no additional cost.

Replacements are issued only for verified manufacturing defects or fulfillment errors.

Nightglowe reserves the right to deny replacement requests if the issue appears to be related to installation error, misuse, or external damage.

Product Warranty

Nightglowe covers product components for 6 months from the date of delivery.

Coverage applies to both the ambient lighting system and the starlight system, including:

• Master controllers and sub-controllers

• LED strips and accent lights

• Starlight light source units

• Shooting star modules

• Remotes and wiring harnesses

If a covered component fails within this period, we will send a replacement part at no cost, with shipping covered. Nothing needs to be returned to us first.

The warranty period runs from the date of delivery, not from the date of installation. If installation is scheduled some time after delivery, that time still counts toward the 6 months.

Professional installation does not affect coverage. Product faults remain Nightglowe's responsibility regardless of who carried out the installation. Installation workmanship remains the responsibility of the installer.

Hardwiring to a switched 12V accessory source is not an exclusion. This is our recommended installation method.

Conditions of cover. The warranty applies to products that have been installed correctly, in line with our installation guide and standard automotive electrical practice, and that were working as intended once installation was complete. Faults that develop in normal use after that point are covered for the full period.

If a component does not work correctly at the end of installation, contact us straight away. Genuine manufacturing defects are covered, but we will usually need photos or video of the wiring and connections in order to tell a faulty component apart from an installation, power or grounding issue.

The warranty does not cover:

• Incorrect wiring, or improper power and ground connections

• Damage caused during installation or removal

• Physical damage, impact, or misuse

• Water reaching wiring connections through unsealed joints

• Products modified from their original condition

To make a warranty claim, email info@nightglowe.com with your order number, a clear photo or video of the fault, and photos of the wiring connections. This is how we identify which component to send.

Exceptions and Non-Returnable Items

All items sold by Nightglowe are non-returnable and non-refundable once shipped, including but not limited to:

• Custom or personalized items

• Sale or discounted items

• Gift cards

• Opened or used products

• Products damaged due to installation or modification

Refunds

Refunds are issued only under limited circumstances, including:

• The order cannot be fulfilled due to inventory availability

• The order was cancelled before fulfillment

• A billing error occurred on our end

• A verified issue cannot be resolved through replacement

If approved, refunds will be issued to the original payment method.

Refund processing typically takes 5–10 business days, depending on your financial institution.

Contact

If you have any questions regarding this policy or your order, please contact us before purchasing:

📧 info@nightglowe.com

🌐 https://nightglowe.com

We appreciate your understanding and thank you for supporting Nightglowe.

Refund Policy